Refund policy

Vista Lighting Return Policy 

Effective Date: August 10, 2026

Vista Lighting (“we,” “us,” “our”) is committed to providing a professional and transparent return experience. This Return Policy governs requests for returns, exchanges, refunds, restocking charges, damaged or defective merchandise, and related procedures.

To initiate a return or exchange, contact us before shipping any merchandise:

Email: Sales@VistaLighting.co

Please include your order number, the product(s) you wish to return, and the reason for the request.

1. Return Window & Eligibility

1.1 Standard Return Period

Return requests must generally be submitted within 30 calendar days of delivery.

Because Vista Lighting is an authorized dealer and many products are fulfilled directly by our manufacturing partners, certain products may be subject to manufacturer-specific return requirements or shorter authorization deadlines.

We recommend contacting us as soon as possible if you believe a return may be necessary.

1.2 Condition Requirements

To be eligible for return, merchandise must:

  • Be unused, uninstalled, unaltered, and in original condition;

  • Be returned in its complete original manufacturer packaging, including outer cartons, internal packing materials, accessories, hardware, manuals, and components;

  • Show no signs of installation, modification, damage, or use; and

  • Be accompanied by a valid Vista Lighting order number or other proof of purchase.

Opening a carton for reasonable product inspection does not automatically make an item ineligible for return, provided the merchandise and all original packaging remain in returnable condition.

1.3 Trade & Commercial Orders

Trade, commercial, hospitality, project, or account-based orders may be subject to additional terms established in a quote, purchase agreement, trade account agreement, or manufacturer policy.

Where no separate terms apply, this policy governs.

1.4 International Returns

Returns for orders shipped outside the United States are evaluated on a case-by-case basis due to carrier, customs, duties, brokerage, tax, and international freight considerations.

2. Non-Returnable Items & Exceptions

Certain products may not be eligible for return, including:

  • Custom-made, modified, personalized, or made-to-order products;

  • Products identified as Final Sale;

  • Discontinued or clearance products where identified as non-returnable;

  • Installed, altered, modified, used, or customer-damaged products;

  • Products missing original manufacturer packaging, components, or materials;

  • Replacement parts, individual components, shades, or accessories where designated non-returnable;

  • Products subject to manufacturer-specific non-returnable terms disclosed before or during fulfillment.

Special-order and manufacturer-direct products may be subject to additional return restrictions imposed by the manufacturer.

Vista Lighting will confirm return eligibility before issuing a Return Merchandise Authorization.

3. Return Authorization (RMA)

3.1 Prior Authorization Required

Do not ship merchandise back without authorization from Vista Lighting.

All returns require a Return Merchandise Authorization (“RMA”) or other written return authorization issued or coordinated by Vista Lighting.

To request authorization:

  1. Email Sales@VistaLighting.co;

  2. Include your Vista Lighting order number;

  3. Identify the product(s) being returned;

  4. Provide the reason for the return; and

  5. Provide photographs or additional information if requested.

Vista Lighting will review the request and coordinate with the applicable manufacturer when necessary.

Merchandise returned without authorization may be refused and may not qualify for a refund.

3.2 Return Instructions

Once a return is approved, Vista Lighting will provide the applicable return address, RMA information, shipping instructions, and any known restocking or return charges.

Do not return merchandise to Vista Lighting's business address unless specifically instructed to do so.

Many Vista Lighting products must be returned directly to the applicable manufacturer's designated warehouse.

Customers are responsible for following all provided return instructions.

4. Return Shipping, Restocking Fees & Refunds

4.1 Customer-Requested Returns

Unless the return results from an error attributable to Vista Lighting or an approved product defect or shipping issue, the customer is generally responsible for:

  • Return shipping and freight;

  • Applicable manufacturer or supplier restocking fees; and

  • Other return-related charges disclosed during the return authorization process.

Restocking fees vary by manufacturer and product. Vista Lighting will communicate applicable known restocking charges before the authorized return is completed whenever reasonably possible.

4.2 Original Shipping & Freight

Original outbound shipping, expedited shipping, freight, handling, delivery, and similar charges are generally non-refundable, except where required by law or where the return results from an error attributable to Vista Lighting.

Orders that qualified for promotional or free shipping may still be subject to applicable return freight or manufacturer charges.

4.3 Refund Method

Return authorization does not constitute final approval of a refund.

Returned merchandise must first be received and inspected by Vista Lighting or the applicable manufacturer.

Once the return has been accepted and any applicable supplier credit has been confirmed, the approved refund will be issued to the original payment method or, where agreed, as account credit.

Please allow up to 10 business days after final return approval and processing for the refund to be initiated. Financial institutions may require additional time to post the credit.

4.4 Inspection Outcomes

Returned merchandise that does not satisfy the approved return conditions may:

  • Be refused;

  • Be returned to the customer at the customer's expense;

  • Be subject to additional charges; or

  • Be deemed ineligible for refund.

5. Exchanges

Vista Lighting generally processes exchanges as:

Return of the original product → approval/refund → new order for the replacement product.

We do not guarantee direct product-for-product exchanges.

If you need a replacement product quickly, contact us and we will help determine the most appropriate purchasing and return sequence.

6. Damaged, Defective, Incorrect or Lost Merchandise

6.1 Inspect Your Order Promptly

Please inspect merchandise promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact:

Sales@VistaLighting.co

within 5 business days of delivery whenever possible.

Please include:

  • Vista Lighting order number;

  • Description of the issue;

  • Photographs of the merchandise;

  • Photographs of the shipping carton and packaging when applicable; and

  • Any visible carrier damage.

Please retain all original packaging while the claim is being reviewed.

Do not install damaged or incorrect merchandise unless specifically instructed otherwise.

6.2 Resolution

Depending on the circumstances and applicable manufacturer requirements, Vista Lighting may coordinate:

  • Replacement merchandise;

  • Replacement components;

  • Manufacturer warranty service;

  • Return shipping;

  • Refund or account credit; or

  • Another appropriate resolution.

Damage resulting from improper installation, misuse, unauthorized modification, or customer handling is not considered shipping damage or a manufacturing defect.

7. Manufacturer-Specific Requirements

Vista Lighting operates as an authorized dealer for multiple manufacturers, many of which maintain their own return, cancellation, restocking, freight, and warranty requirements.

Where a manufacturer-specific requirement applies to a particular product or order, Vista Lighting will coordinate the return under the applicable terms.

Our objective is to communicate any material return restrictions, charges, or requirements as clearly as reasonably possible during the authorization process.

8. Order Cancellations

Cancellation requests should be submitted as quickly as possible to Sales@VistaLighting.co.

An order is not considered canceled until Vista Lighting confirms the cancellation in writing.

Orders that have already entered production, been allocated, been processed for shipment, or shipped may no longer be cancellable and may instead be subject to the applicable return policy.

Custom, modified, made-to-order, and certain special-order products may become non-cancellable once production or processing begins.

9. Consumer Rights & Policy Administration

9.1 Applicable Law

This policy is subject to applicable federal, state, and local consumer protection laws. Nothing in this policy limits rights that cannot legally be waived.

9.2 Policy Updates

Vista Lighting may update this Return Policy periodically.

Unless otherwise required by law, the terms applicable to an order are those in effect when the order was placed.

10. Return Contact

For returns, cancellations, damaged merchandise, defects, or RMA requests:

Vista Lighting
Email: Sales@VistaLighting.co

Please include your order number, product information, and reason for contacting us so we can assist you efficiently.