Yes. Designers, architects, contractors, and other eligible professionals can apply through VistaTrade+. Once approved, sign in to view your account pricing. Visit our Trade Access page to get started.

To place an order, simply browse our website, select the products you'd like to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and then confirm your order.

Not necessarily. Manufacturer inventory can change before an order is verified and allocated. If timing matters, contact us with the product link or SKU before ordering and we’ll check the latest available stock and lead-time information.

Eligible orders of $149 or more receive free standard shipping within the contiguous United States, unless the product page or checkout states otherwise. Oversized items, freight, expedited service, remote destinations, and special delivery services may have additional charges. See our Shipping & Delivery Policy for details.

Contact Sales@VistaLighting.co as soon as possible with your order number. We’ll check the order’s status and confirm the available options. Manufacturer processing, production, or shipment can affect cancellation options. If an order is delayed, your cancellation and refund rights under applicable law still apply. See our Shipping & Delivery Policy for details.

Timing varies by product and manufacturer. In-stock items are commonly processed or released for shipment within approximately 1–3 business days. Standard parcel delivery commonly takes another 3–7 business days after shipment. Products requiring incoming inventory, production, or freight can take longer. Contact us with a product link or SKU for the latest available estimate.

We’ll share updated information when a supplier or carrier delay materially changes the expected timing. If we cannot ship within the promised or legally applicable period, we’ll provide the notice, choice to wait or cancel, and refund required by applicable law. Contact us with your order number if a revised timeline no longer works for you.

We’ll provide tracking when it becomes available from the manufacturer or carrier. A tracking number may appear before the carrier receives the package, and orders shipped in multiple cartons may have more than one tracking number. Contact us with your order number if you need an update.

Expedited service may be available for some products and destinations. Contact us before ordering so we can check the manufacturer’s options, timing, and any additional cost. Availability is not guaranteed.

Email Sales@VistaLighting.co with your order number, the product, and the reason for the return. We’ll review eligibility and provide return authorization and shipping instructions when approved. Please do not send the item back before receiving those instructions.

After an authorized return is received, inspected, and approved, the approved refund is issued to the original payment method unless we agree on another method. Our Return Policy asks customers to allow up to 10 business days after final approval and processing for the refund to be initiated; the bank may take additional time to post it. For an unshipped order cancellation, contact us directly—return processing timelines do not determine cancellation refund rights.